Refund and Return Policy

Important Note

Our perfumes and personal care products cannot be returned once opened or used, for hygiene and safety reasons.

When You Can Get a Refund

You can request a refund or replacement if:

• Your product arrived damaged or broken
• You received the wrong item
• Items are missing from your order
• The package was tampered with during shipping

How to Request a Refund

Step 1: Contact Us Within 24 Hours
If there's an issue, contact us within 24 hours of delivery.

Step 2: Provide Proof
You'll need:

• An unboxing video showing the issue
• Photos of the damaged/wrong product
• Original packaging

Step 3: Contact Details
Email: [your email]
Phone: [your phone number]
Subject Line: “Refund Request - Order #[your order number]”

What's Not Covered

• Products damaged due to wrong usage
• Allergic reactions (always do a patch test first)
• Orders cancelled after shipping
• Delivery charges (these are non-refundable)

Refund Timeline

• Refund requests are reviewed within 48 hours
• If approved, refunds take 7–15 business days to reach your account
• For Cash on Delivery orders, we'll need your bank details to process the refund

Order Cancellation

• Before Shipping: You can cancel anytime before your order ships. A 2.5% payment gateway fee will be deducted.
• After Shipping: Orders can't be cancelled once shipped. If you refuse delivery, ₹75 will be deducted from your refund.

Damaged or Defective Products

If your product arrives damaged:

• Don't accept it from the delivery person
• Contact us immediately
• We'll arrange a replacement or refund

Note: If your order shows as “delivered” but you didn’t receive it, contact us within 3 days.